How We Support You.

Email Support: Reach us at contact@vexosoft.com for all technical and general inquiries. We aim to respond within 24 business hours.

Phone Support: Call us at +92 303 8144158 during business hours (Monday–Friday, 9:00 AM – 6:00 PM PKT) for urgent matters.

WhatsApp: Message us on WhatsApp for quick queries and real-time assistance during business hours.

Contact Form: Submit a detailed request through our Contact Us page for structured support tickets.

Critical Issues (site down, security breach): Within 2–4 business hours.

High Priority (major feature broken, payment issues): Within 8–12 business hours.

Medium Priority (minor bugs, UI issues): Within 24–48 business hours.

Low Priority (general questions, feature requests): Within 3–5 business days.

Response times may vary during weekends, public holidays, and peak periods.

Bug fixes and issue resolution for software delivered by VexoSoft.

Guidance on using features and functionalities of our products.

Assistance with deployment, configuration, and integration queries.

Support does not cover issues arising from unauthorized modifications, third-party software conflicts, or misuse of the product.

Custom development requests beyond the original project scope may be quoted separately.

Clients on active maintenance plans receive regular security patches, performance improvements, and minor updates.

Major version upgrades or feature additions are handled as separate engagements unless covered by a retainer agreement.

We provide advance notice before any scheduled maintenance that may affect service availability.

Emergency maintenance for critical security vulnerabilities may be performed without prior notice.

If your issue is not resolved within the expected timeframe, you may request escalation by replying to your support ticket with "ESCALATE" in the subject line.

Escalated issues are reviewed by senior engineers and management within 12 business hours.

For unresolved disputes, you may contact our management team directly at contact@vexosoft.com.

Provide clear and detailed descriptions of issues, including screenshots, error logs, and steps to reproduce when possible.

Ensure access credentials and environment details are shared securely when requested by our support team.

Maintain backups of your data and content. VexoSoft is not liable for data loss due to client-side negligence.

Keep your software, plugins, and dependencies updated as recommended by our team.